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FAQs / All FAQs

AllFAQs

All FAQs
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Lightning Plan
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Everything you need to know about our platform, evaluations and how to set up your FXIFY™ account.
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[Lighting Plan] What support is available if I encounter technical issues while trading?

If you experience any technical issues while trading, our support team is available to assist you and resolve any problems.

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[Lighting Plan] What happens when I hit the drawdown?

If you hit the drawdown limit, your account will be breached and you will no longer be able to trade on that account. It is…

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[Lighting Plan] When is KYC required for the Lightning Plan?

KYC (Know Your Customer) is required once your account passes the challenge. This must be completed before you can request a payout or proceed with…

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[Lighting Plan] What documents do I need to pass KYC?

In order to pass KYC with FXIFY, you will need to provide several forms of documentation through our verification system, SumSub. This includes:   Proof…

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[Lighting Plan] What happens if I fail the KYC process?

If you fail the KYC process, please contact our support team for assistance. They will guide you on how to resolve any issues or provide…

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Do you still need help?

Everything you need to know about our platform, evaluations and how to set up your FXIFY™ account.
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