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FAQs / All FAQs

All FAQs

Everything you need to know about our platform, evaluations and how to set up your FXIFYâ„¢ account.

Do you still need help?

Everything you need to know about our platform, evaluations and how to set up your FXIFYâ„¢ account.
FAQs
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All FAQs
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What to do if the payout button is greyed out?

What to do if the payout button is greyed out?

There are 6 possible scenarios:

  • You haven’t signed the contract
  • You have an outstanding payout 
  • You breached your account 
  • You still have open trades
  • You are not in profit
  • You have not reached your payout date yet. 
  • For some accounts, there is also the consistency rule that needs to be met.

Please check your dashboard to check this.

For more information please contact our support team through live chat

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